Terms of service

TERMS OF SERVICE

Last Updated: 16 September 2026

These Terms of Service ("Terms") govern your access to and use of www.theperfumedrop.com ("Website") and your purchase of products from ThePerfumeDrop.

ThePerfumeDrop is an additional trade name operated by Kshitij Nishith Shah, trading as Vinculum, a proprietorship registered in India.

By accessing the Website, creating an account, placing an order, purchasing a product, or otherwise using the Website, you agree to these Terms and to any other policies referred to in these Terms, including our Privacy Policy, Shipping Policy and Return & Refund Policy.

If you do not agree to these Terms, please do not use the Website.

1. Business Information

The Website is operated by:

Brand / Additional Trade Name: ThePerfumeDrop
Trade Name: Vinculum
Legal Name / Proprietor: Kshitij Nishith Shah
Constitution of Business: Proprietorship
GSTIN: 24HKHPS7052E2ZX
GST Registration Type: Regular

Principal Place of Business:
Building No./Flat No. 71
Safal Vihaan
In the Lane of Eklavya School
Sarkhej-Sanand Highway
Near Apollo Mediscience Pvt Ltd
Sarkhej, Ahmedabad
Gujarat – 382210
India

Website: www.theperfumedrop.com
Email: hello@theperfumedrop.com

For purposes of these Terms, "ThePerfumeDrop", "we", "us" and "our" refer to the above business.

2. Eligibility to Use the Website

By using this Website or placing an order, you represent that you are legally capable of entering into a binding contract under applicable Indian law.

If you are under 18 years of age, you may use the Website only under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

You agree to provide accurate, complete and current information when placing an order, creating an account or communicating with us.

3. Products Offered

ThePerfumeDrop offers perfumes, fragrances, gift sets, discovery sets and other fragrance-related products.

Information on individual product pages may include:

brand;
fragrance name;
concentration, such as EDP, EDT or Parfum;
volume;
fragrance family;
fragrance notes;
suggested gender;
suggested occasions;
seasonal suitability;
suggested time of wear;
country or region of origin;
manufacturer or importer information, where applicable; and
other product characteristics.

Product information is intended to help customers understand and compare fragrances.

4. Fragrance Descriptions and Performance

Fragrance is subjective.

The way a perfume smells, develops or performs may vary depending on factors including:

individual skin chemistry;
application method;
number of sprays;
climate;
temperature;
humidity;
skin hydration;
storage conditions;
manufacturing batch; and
individual olfactory perception.

Terms such as "long-lasting", "strong", "fresh", "sweet", "woody", "masculine", "feminine", "unisex", "summer fragrance", "winter fragrance", "office fragrance", "date-night fragrance" and similar descriptions represent general characteristics or recommendations.

They are not guarantees that every customer will experience the fragrance in exactly the same manner.

Differences in personal preference or perceived fragrance performance alone do not necessarily mean that a product is defective.

5. Product Authenticity

Products sold through ThePerfumeDrop will be represented on the Website according to their actual nature and sourcing information available to us.

We do not represent ourselves as an authorised dealer, distributor, representative or affiliate of a particular fragrance brand unless that relationship is expressly stated on the Website.

Imported fragrances may be sourced through different legitimate commercial distribution channels.

Accordingly, the same fragrance may occasionally have differences in:

outer packaging;
importer labels;
regulatory labels;
stickers;
language;
box design;
bottle markings;
manufacturing information;
batch codes; or
market-specific packaging.

Such differences do not by themselves establish that a product is counterfeit or defective.

If you have concerns regarding a product received from us, please contact hello@theperfumedrop.com with your order number, photographs of the product and packaging, batch information where available, and a description of your concern.

6. Product Images

We make reasonable efforts to ensure that product photographs, graphics and other visual representations are accurate.

However:

colours may vary depending on your screen;
manufacturers may update packaging without prior notice;
packaging may vary between batches or markets;
promotional packaging may differ from standard packaging;
labels or stickers may vary for imported products; and
minor visual differences may occur between the Website image and the product supplied.

Where a packaging change does not materially alter the product itself, such variation will not ordinarily constitute an incorrect product.

7. Availability

All products are subject to availability.

Displaying a product on the Website does not guarantee that it is currently in stock or will remain available.

Adding a product to your shopping cart does not reserve that product.

We may:

limit quantities;
discontinue products;
restrict sales of particular products;
correct inventory errors; or
cancel an order where stock is unavailable.

If we are unable to fulfil a prepaid order, the amount paid for the unavailable item will be refunded.

8. Pricing

Unless otherwise stated, prices displayed on the Website are in Indian Rupees (INR).

The final price payable will be shown during checkout.

Applicable taxes, shipping charges, discounts or other charges will be displayed as applicable before completion of the purchase.

Prices may change without prior notice. However, a price change will not ordinarily affect an order that has already been accepted, except where there has been an obvious pricing or technical error.

9. Pricing, Typographical and Listing Errors

We take reasonable care to maintain accurate product information.

However, errors may occasionally occur in relation to:

price;
discounts;
stock;
product size;
product variant;
description;
promotional offers;
images; or
other listing information.

If we discover a material error before dispatch, we may contact you and offer you the option to:

continue with the order using the corrected information; or
cancel the affected item or order and receive an applicable refund.

Nothing in this section limits any mandatory rights available to you under applicable consumer law.

10. Placing an Order

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

Receiving an order confirmation, payment confirmation or automated email does not necessarily mean that the order has been finally accepted for fulfilment.

We may verify:

payment;
product availability;
delivery details;
order information; and
fraud or security indicators

before processing or dispatching an order.

11. Our Right to Decline or Cancel an Order

We may decline, place on hold or cancel an order where reasonably necessary, including where:

the product is unavailable;
payment has failed;
payment cannot reasonably be verified;
incorrect pricing was displayed;
incorrect product information was displayed;
we reasonably suspect fraud or misuse;
multiple promotional accounts are being used improperly;
the delivery address is incomplete or invalid;
delivery to the location is unavailable;
unusual quantities have been ordered;
the Website or payment system experienced a technical error; or
fulfilment becomes impossible due to circumstances outside our reasonable control.

If we cancel an order after receiving payment, we will refund the amount applicable to the cancelled portion of the order.

12. Purchase Limits and Resale

We may impose reasonable limits on the quantity of a particular product purchased per:

customer;
account;
household;
address;
payment method; or
order.

We may investigate unusually large or repetitive purchases where we reasonably believe that there may be fraud, promotional abuse or unauthorised commercial resale.

13. Payment

You must pay the amount displayed during checkout using one of the payment methods offered on the Website.

Available payment methods may vary and will be displayed at checkout.

Payments may be processed through third-party banks, payment gateways, card networks, UPI providers or other financial service providers.

We are not responsible for outages or transaction failures occurring solely within a third-party banking or payment infrastructure outside our reasonable control.

If your account is debited but we do not receive confirmation of the transaction, please contact us at hello@theperfumedrop.com.

14. Fraud Prevention

We may take reasonable steps to prevent fraud and unauthorised transactions.

This may include requesting additional information before processing an order.

You must not:

use payment information without authorisation;
make fraudulent refund claims;
falsely claim non-delivery;
initiate dishonest chargebacks;
create multiple accounts to abuse promotional offers; or
otherwise misuse our payment, order or refund systems.

We may refuse future transactions or take appropriate action where fraud or deliberate misuse is reasonably established.

15. Promotions, Coupons and Discount Codes

Promotional offers may be subject to separate conditions.

Unless expressly stated otherwise:

coupon codes cannot be exchanged for cash;
only one coupon may be used per order;
minimum order values may apply;
some products or brands may be excluded;
offers may have expiry dates;
promotional stock may be limited; and
offers may not be combined.

Where part or all of an order is returned, promotional benefits associated with that purchase may be recalculated where reasonably necessary.

We may withdraw or correct a promotion that was created or published because of an obvious technical or administrative error, subject to applicable law.

16. Gift Cards and Store Credits

If ThePerfumeDrop offers gift cards, vouchers or store credits, additional conditions displayed with the relevant gift card or credit may apply.

Gift cards or store credits cannot ordinarily be redeemed for cash except where required by law.

17. Shipping and Delivery

Shipping is subject to our Shipping Policy.

You are responsible for providing:

the correct recipient name;
complete delivery address;
correct PIN code;
valid email address; and
any other information reasonably necessary for delivery.

Delivery estimates displayed on the Website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

courier delays;
weather;
holidays;
transportation interruptions;
remote-area restrictions;
incorrect addresses;
regulatory restrictions;
natural disasters; or
other circumstances outside our reasonable control.

18. Failed Delivery

Where a delivery cannot be completed because the customer has:

provided an incorrect address;
provided incomplete delivery information;
repeatedly failed to accept delivery; or
refused delivery without a valid reason,

the parcel may be returned to us.

Any reshipment, refund or treatment of such order will be determined according to our applicable Shipping and Return & Refund Policies and applicable law.

19. Inspection of Your Order

Please inspect your parcel promptly after delivery.

Contact hello@theperfumedrop.com as soon as reasonably possible if:

the parcel appears tampered with;
a bottle is broken;
a product has leaked;
an incorrect product has been supplied;
an item is missing;
the quantity is incorrect; or
the product appears materially damaged.

We may request reasonable evidence necessary to investigate the matter, including:

photographs of the shipping parcel;
photographs of the shipping label;
photographs or video of the product;
photographs of the product box;
batch information; and
your order number.

Please retain the packaging while a claim is being investigated.

20. Seven-Day Return Policy

ThePerfumeDrop has a 7-day return policy.

A return request must be made within 7 calendar days from the date on which the order is delivered.

Return requests should be sent to:

hello@theperfumedrop.com

Please include your order number and reason for requesting the return.

21. Eligibility for Standard Returns

For a standard return, including a return arising from change of mind, the product must ordinarily be:

unused;
unsprayed;
unopened;
in its original condition;
in its original box and packaging;
with seals intact;
with labels and accessories intact; and
capable of being resold as a new product.

Proof of purchase may be required.

A return request being submitted within 7 days does not automatically mean that the return has been approved.

Returned products may be inspected before a refund is processed.

22. Opened and Used Perfumes

Because fragrances are personal-use products and opening or spraying a product materially changes its resale condition, an opened, sprayed or used perfume will generally not qualify for a standard change-of-mind return.

This restriction does not apply where a customer has rights under applicable law because, for example, the product supplied was:

defective;
damaged;
spurious;
materially different from what was ordered;
not of the characteristics advertised or agreed; or
incorrectly supplied.

Your statutory consumer rights are not limited by this section. India's Consumer Protection framework protects consumers against defective, deficient, spurious and materially misrepresented products.

23. Products That May Not Qualify for Standard Return

Unless there is a defect, damage, incorrect supply or another right available under applicable law, we may decline standard returns for:

perfumes that have been sprayed or used;
opened products;
products with broken seals;
products with missing packaging;
products damaged after delivery;
products altered by the customer;
products not purchased from ThePerfumeDrop;
products returned more than 7 days after delivery; or
products otherwise returned in a materially different condition from when delivered.

24. Damaged, Defective, Incorrect or Missing Products

If you receive a product that is damaged, defective, incorrectly supplied or materially different from your order, contact:

hello@theperfumedrop.com

Please provide your order number and reasonable supporting evidence.

Where a claim is verified, we may provide an appropriate remedy, which may include:

replacement;
exchange;
refund; or
another remedy agreed with you,

subject to product availability and applicable consumer law.

Nothing in our 7-day standard return policy is intended to remove rights that cannot lawfully be excluded.

25. Return Process

To request a return:

Email hello@theperfumedrop.com within 7 days of delivery.
Include your order number.
Identify the product you wish to return.
Explain the reason for the return.
Provide photographs or other evidence if requested.
Wait for return instructions before sending the product.

Products sent back without following the communicated return procedure may take longer to identify and process.

26. Return Shipping

Return logistics and any applicable return-shipping charges will be communicated as part of the return process.

The treatment of return shipping may depend on the reason for return.

Nothing in this section permits us to impose charges that would unlawfully restrict a consumer's rights in relation to defective, incorrect, damaged or otherwise non-conforming products.

27. Refunds

Where a refund is approved, it will generally be made to the original payment method where reasonably possible.

Refund processing may involve:

our internal processing;
the payment gateway;
the card issuer;
the customer's bank; or
another payment provider.

As a result, the time taken for the refunded amount to appear in your account may vary after we initiate the refund.

For Cash on Delivery orders, where offered, we may request appropriate bank or payment information to process the refund.

Refunds will be processed within a reasonable period following approval of the refund or inspection of the returned product, as applicable.

28. Exchanges

Where exchanges are offered, they are subject to:

return eligibility;
product availability; and
our Return & Refund Policy.

If the requested replacement is unavailable, another suitable remedy may be offered.

29. Cancellation by the Customer

If you wish to cancel an order, contact:

hello@theperfumedrop.com

as soon as possible.

An order may be cancelled before dispatch if it has not entered a stage at which cancellation is no longer reasonably possible.

Once an order has been dispatched, you may need to follow the applicable return procedure after delivery.

30. Cancellation by ThePerfumeDrop

We may cancel an order for reasons described in these Terms, including:

stock unavailability;
payment failure;
fraud concerns;
technical errors;
pricing errors;
delivery restrictions; or
circumstances outside our reasonable control.

If we cancel a prepaid order, the applicable payment will be refunded.

31. Safety and Use of Fragrances

Perfumes and fragrance products should be used in accordance with the manufacturer's instructions and warnings.

Unless otherwise stated:

fragrance products are for external use;
avoid direct contact with eyes;
do not ingest perfume;
keep away from children where appropriate;
discontinue use if irritation occurs; and
alcohol-based fragrances should be kept away from flames, sparks and excessive heat.

If you have allergies, sensitive skin, respiratory sensitivity or another relevant health concern, review the product ingredients and seek appropriate professional advice where necessary before use.

ThePerfumeDrop does not provide medical advice.

32. Storage of Perfumes

To preserve fragrance quality, perfumes should generally be stored in suitable conditions and protected from:

prolonged direct sunlight;
excessive heat;
extreme temperature fluctuations; and
unsuitable humidity.

Changes resulting from improper storage or handling after delivery will not ordinarily constitute a product defect.

33. Accounts

The Website may allow customers to create an account.

You are responsible for:

keeping your login details secure;
providing accurate information;
preventing unauthorised access to your account; and
informing us if you reasonably believe your account has been compromised.

You may not impersonate another person or use another person's information without permission.

34. Acceptable Use

You agree not to use the Website to:

engage in unlawful activity;
commit fraud;
interfere with Website security;
introduce malware or malicious code;
gain unauthorised access to systems;
conduct automated scraping at scale without permission;
infringe intellectual property rights;
submit fraudulent orders;
abuse promotions;
make knowingly false refund claims;
impersonate another person; or
otherwise interfere with normal Website operations.

35. Reviews and User-Submitted Content

The Website may allow users to submit:

ratings;
reviews;
comments;
photographs; or
other content.

You must ensure that content you submit:

reflects your genuine experience or opinion;
is not deliberately false or misleading;
does not infringe another person's rights;
does not contain unlawful material;
does not contain malicious code; and
does not improperly disclose another person's personal information.

We will not knowingly create or publish fake consumer reviews representing ourselves as consumers.

We may remove content that reasonably appears to violate these Terms or applicable law.

36. Licence to User Content

When you voluntarily submit reviews, photographs or other content to ThePerfumeDrop, you grant us a non-exclusive, royalty-free licence to reproduce, display, adapt and use that content in connection with:

the Website;
our social media;
our marketing;
customer communications; and
promotion of ThePerfumeDrop,

subject to applicable law and our Privacy Policy.

This does not transfer ownership of your original content to us.

37. Intellectual Property

Unless otherwise stated, original content created for ThePerfumeDrop, including:

website design;
graphics;
written content;
banners;
photographs owned by us;
videos;
icons;
original marketing content; and
ThePerfumeDrop branding

is owned by or licensed to us.

You may not reproduce, modify, republish, distribute, sell or commercially exploit such material without appropriate permission.

38. Third-Party Brands and Trademarks

The Website sells or refers to products manufactured by third-party fragrance brands.

Brand names, logos, perfume names, packaging designs and other intellectual property associated with those products belong to their respective owners.

References to a brand are used for purposes such as:

identifying products;
describing products;
marketing genuine goods; and
enabling customers to find relevant products.

Use of a third-party trademark does not by itself mean that ThePerfumeDrop is sponsored, endorsed or authorised by that brand.

We will not claim such a relationship unless one actually exists.

39. Imported Products

Certain products offered by ThePerfumeDrop may be imported products.

Where applicable, relevant manufacturer, importer, country-of-origin or other statutory information should be reviewed on the relevant product listing and/or product packaging.

Packaging, labels and regulatory stickers can differ depending on the market for which a fragrance was manufactured or imported.

40. Third-Party Services

We may use third-party services to operate the Website and fulfil orders, including:

Shopify or other website infrastructure;
payment processors;
banks;
courier companies;
logistics providers;
analytics providers;
email providers;
advertising platforms; and
other technology providers.

Your interaction with third-party services may also be subject to their respective terms and policies.

We are not responsible for independent third-party systems or services outside our reasonable control.

41. Third-Party Links

The Website may contain links to third-party websites or services.

A link does not necessarily imply endorsement of the third party.

We are not responsible for the content, availability, security, privacy practices or other activities of independent third-party websites.

42. Privacy and Personal Data

Our collection and use of personal information is governed by our Privacy Policy.

We may process information reasonably necessary for purposes including:

processing orders;
taking payments;
delivering products;
providing customer support;
preventing fraud;
managing accounts;
processing returns and refunds;
complying with legal obligations;
maintaining Website security; and
marketing where permitted and appropriately consented to.

For privacy-related requests, contact:

hello@theperfumedrop.com

India notified the Digital Personal Data Protection Rules, 2025 with phased implementation alongside the Digital Personal Data Protection Act framework. Your Privacy Policy should therefore be maintained separately from these Terms and updated as the applicable provisions take effect.

43. Electronic Communications

When you use the Website, place an order or contact us electronically, you agree that we may send communications reasonably necessary to provide the service.

These may include:

order confirmations;
payment information;
shipping updates;
delivery notifications;
return information;
refund information;
security notices; and
customer-service communications.

Such communications may be sent using the contact information you provide.

Marketing communications will be handled separately in accordance with applicable law and your available preferences.

44. Website Availability

We aim to keep the Website available and functioning properly.

However, uninterrupted access cannot be guaranteed.

The Website may occasionally be affected by:

maintenance;
upgrades;
technical failures;
hosting issues;
third-party outages;
network disruption;
cyber incidents; or
circumstances outside our reasonable control.

We may change, suspend or discontinue particular Website functionality where reasonably necessary.

45. Disclaimer

We take reasonable care in operating the Website and supplying products.

However, except for warranties, rights and remedies that cannot legally be excluded, we do not guarantee that:

the Website will always be uninterrupted;
every Website error will be corrected immediately;
every fragrance will perform identically for every customer; or
subjective fragrance preferences will match product descriptions or recommendations.

Nothing in these Terms excludes warranties or rights imposed by applicable law.

46. Limitation of Liability

To the maximum extent permitted by applicable law, ThePerfumeDrop and Vinculum will not be responsible for indirect, incidental, special or consequential losses resulting solely from use of the Website where such liability may lawfully be excluded.

Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by law.

Nothing in these Terms limits mandatory consumer rights or remedies.

47. Customer Responsibility

You are responsible for:

providing correct order information;
following product safety instructions;
storing products appropriately after delivery;
keeping your account information secure; and
using products in a reasonable manner.

You must not intentionally misuse products or falsely represent damage, defects or other claims.

48. Indemnity

To the extent permitted by applicable law, you agree to indemnify Vinculum and ThePerfumeDrop against reasonable losses or claims resulting directly from:

fraudulent use of the Website;
unlawful activity undertaken through your account;
deliberate infringement of third-party rights; or
a material violation of these Terms.

This section does not reduce any mandatory rights available to you as a consumer.

49. Force Majeure

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including:

natural disasters;
floods;
fires;
extreme weather;
epidemics;
strikes;
transportation disruptions;
war;
civil disturbance;
governmental restrictions;
power outages;
telecommunications failure;
widespread courier disruption; or
major third-party infrastructure failure.

We will take reasonable steps to minimise the impact where practicable.

50. Changes to the Website

We may modify the Website from time to time, including its:

layout;
features;
product catalogue;
payment methods;
promotions; and
services.

We may also discontinue products or functionality.

51. Changes to These Terms

We may update these Terms where reasonably necessary because of:

changes to our business;
new Website functionality;
operational changes;
regulatory developments;
changes in applicable law; or
clarification of existing provisions.

The latest Terms will be posted on this page with a revised "Last Updated" date.

Changes will generally apply prospectively.

52. Severability

If a court or competent authority determines that any part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

53. No Waiver

If we do not immediately enforce a provision of these Terms, that does not constitute a permanent waiver of our right to enforce it later.

54. Assignment

You may not assign or transfer your rights or obligations under these Terms in a manner that would materially affect our rights without our consent.

We may reorganise or transfer the operation of the business in accordance with applicable law, provided that mandatory consumer rights are not adversely affected.

55. Governing Law

These Terms are governed by the laws of India.

56. Jurisdiction and Consumer Remedies

Subject to mandatory rights and jurisdiction available under applicable law, disputes arising in connection with these Terms or the Website may be subject to the competent courts at Ahmedabad, Gujarat.

Nothing in this provision prevents a consumer from approaching an appropriate:

Consumer Commission;
consumer grievance mechanism;
statutory authority; or
other forum

where the consumer has a legal right to do so.

57. Grievance Redressal

Customers may raise complaints relating to:

orders;
products;
payments;
delivery;
cancellation;
returns;
refunds;
damaged goods;
incorrect goods;
product information;
Website services; or
any other consumer grievance

by emailing:

hello@theperfumedrop.com

Grievance Officer

Name: Kshitij Nishith Shah
Designation: Grievance Officer / Proprietor
Email: hello@theperfumedrop.com

We aim to acknowledge consumer grievances within 48 hours of receipt and to address them within one month, in accordance with applicable e-commerce requirements.

58. Contact Information

For all enquiries, including:

product enquiries;
order support;
payment issues;
cancellations;
delivery issues;
returns;
exchanges;
refunds;
damaged products;
complaints;
privacy-related requests; and
general enquiries,

please contact:

ThePerfumeDrop
Operated under Vinculum
Proprietor: Kshitij Nishith Shah
GSTIN: 24HKHPS7052E2ZX

Address:
Building No./Flat No. 71
Safal Vihaan
In the Lane of Eklavya School
Sarkhej-Sanand Highway
Near Apollo Mediscience Pvt Ltd
Sarkhej, Ahmedabad
Gujarat – 382210
India

Email: hello@theperfumedrop.com
Website: www.theperfumedrop.com

The registered business information above is taken from Vinculum's GST registration certificate, which identifies ThePerfumeDrop as an additional trade name.

59. Entire Agreement

These Terms should be read together with the policies displayed on ThePerfumeDrop, including our:

Privacy Policy
Return & Refund Policy
Shipping Policy

Together, these documents govern your use of the Website and purchases from ThePerfumeDrop.

By accessing the Website or placing an order, you acknowledge that you have read and agreed to these Terms to the extent applicable to your use of the Website.